Well, somewhere I was told to download a driver file called CDM20828_Setup.exe which is a USB serial converter. As far as the cable goes, I used the one supplied with the Tripp-lite adaptor I bought off this site. I didn't install drivers for the adaptor though. I'll try that next. It does list in the device manager as Keyspan USB serial device (COM3) under "ports" which is why I didn't bother hunting down drivers for the adaptor but it's worth a try I guess.
I suppose I could try another email address as well but I'm pretty sure that's not gonna help. I own the domain so it's not black listed or anything. I have a few others though. I'll try them.