CherBear

Thank you very much

Is that the motherboard? Ive just received an email from the supplier and they think its now the motherboard and are going to send a replacement for that now. If that doesn't work then they are going to replace the machine.... quick question to, I'm exporting a file from EasyCut to SVG but its asking about a DPI in export options, does anyone know what the setting would be so I can use the file in SignCut pro1? Thanks.

Sure will. I've actually been using the forum for a lot off support and advice but today I signed up so will 100% be back Thank you again.

Ok thank you for you help its been much appreciated

Yes it moves by hand and no it still doesn't move when I switch it on, its only 4/5 weeks old and its never done it but when I emailed the supplier they were more than happy to replace the part but now the new one is still doing the same then it has to be something else but just not sure what as is it my first cutter and learning as I go. Defo picked the right machine for it lol.

Thank you both for your help, my dad has actually soldered it for me (didn't even know he had one) but even with the new part I'm having the same issue.. it doesn't move up and down when cutting, any ideas on what else this could be?

I have recently purchased a Seiki720t the blade holder has never moved up and down when cutting but the supplier has sent me another but my goodness, after opening the cutter I have found that it is soldered on to the connection part Is there any other way to attach this other than having to now purchase a solder iron! This cutter has been nothing but a headache since day one and I have had comments about paying for cheap to expect cheap but it wasn't cheap to me so I would appreciate help and support instead off judgment. Thank you