We are using a PC and have the program called computer cut downloaded onto it. Thee file is from the website. You can search car parts then you highlight the part and paste it into the cutting section of the program. We have watched many videos and have called this program multiple times and they said we are doing everything right on that end. We then turn on the Graphtec and load in vinyl. It does the programming on how big the piece is then goes to the different force, speed ect. We set those up and then push cut on computer cut program. I should cut out lines of the parts of cars. For example a cover for the mirrors. Instead it cuts a line of numbers and letters vertically down the whole page until we turn it off. We do not understand how to change it to cut what the program is saying...