Audrey

I have a sc2 and have not used my cutter in about a week. After everything was ready to go I hit cut and it is not sending to the cutter. So i decided to do some research. I have check to see if it was active in the port. I have uninstalled and reinstalled the software. I deleted all passed cutting jobs. I have done an upgrade on my labtop. cleared all history on the internet. I am just so confused on what the heck happened. Can someone please help? TIA