David@USCutter

Super Moderators
  • Content Count

    31
  • Joined

  • Last visited

  • Days Won

    2

Everything posted by David@USCutter

  1. David@USCutter

    PrismCut

    A number of people have been wondering if the PrismCut is for professionals or high end hobbyists.It seems that the specifications and performance of the PrismCut tend to blur those lines: On the one hand the sleek design suggests a high end hobbyist machine, but at the same time it can cut tiny 2mm lettering at a level of precision you will not find on other cutter/plotters regardless of price. So we have to ask ourselves what can a "professional" machine do that the PrismCut cannot? Early users are saying that PrismCut delivers high quality professional looking results, so however you want to label it is largely a question of personal preference.
  2. David@USCutter

    Graphtec FC8600 HELP!

    Yeah, that's the nice thing about print and cut troubleshooting, you don't need to use vinyl to troubleshoot, you can just use paper instead.
  3. David@USCutter

    Printer profile

    Here's a video with steps for setting up Virtuoso Print Manager.
  4. David@USCutter

    Graphtec FC8600 HELP!

    What cutting software are you using to run the cutter? There's usually calibration, or an offset value you can change to make the cuts to line up.
  5. David@USCutter

    Whats up with Vinyl Master

    I have not heard of any plans to discontinue lifetime licenses. Unfortunately, it seems like we are out of stock of the VinylMaster LTR PSN cards that we ship with cutters, so you can't add one onto a cutter purchase. However, it is possible to upgrade to LTR by trading in VinylMaster Cut, and due to the coupon code that is available right now on our site, you can actually upgrade for half price. You can find that here on USCutter.com Sometimes we run out of the physical code cards, but it's always available for a digital download or upgrade, because those digital codes are practically infinite.
  6. David@USCutter

    Vinyl master ltr

    I'm using the demo to jump in and check for the setting, and there it is. you need to have the arc text tool selected, and the text you have just created needs to be selected. Once that happens you can click that little triangle to reveal the advance tools, and they should be right there.
  7. I feel that a call with tech support would be the best idea, since we can usually cover all of the bases in under an hour. While a forum is great for many subjects, if the person asking the question isn't very active, it could take weeks to resolve the issue, which I feel would be more frustrating than a phone call. That being said, I've extended the offer, and if she would rather get support here on the forum, that is fine as well.
  8. David@USCutter

    Application help with printable adhesive vinyl

    Truth in advertising, that is certainly a big squeegee!
  9. David@USCutter

    LaserPoint II Not Closing Circles

    Hello Terri! This is a problem that has many possible causes, and it will be pretty difficult to troubleshoot and resolve this problem on the forum or via email. I have created a ticket for your issue in our system and sent you an email. I recommend that you call USCutter Technical Support for troubleshooting at 425 481 3555. We are open from Monday through Friday from 7:30 AM to 4 PM PST. If you have any other questions, please feel free to reply to the email I have sent you, and they will go directly back to me. We look forward to hearing from you, so we can help you resolve this issue.
  10. Hello Terri! This is a problem that has many possible causes, and it will be pretty difficult to troubleshoot and resolve this problem on the forum or via email. I have created a ticket for your issue in our system and sent you an email. I recommend that you call USCutter Technical Support for troubleshooting at 425 481 3555. We are open from Monday through Friday from 7:30 AM to 4 PM PST. If you have any other questions, please feel free to reply to the email I have sent you, and they will go directly back to me. We look forward to hearing from you, and helping you resolve this issue.
  11. David@USCutter

    InkOwl Sublimation Ink

    We've only tested it with genuine Sawgrass inks, so if you do want to go that route of finding an alternative, you'll be in uncharted waters, so to speak. i'm not sure where you would be able to get tech support if something goes wrong. And yes, as Dakota says, if you are willing to take the risk of damaging your printer or rendering it inoperable, then you are free to make that decision.
  12. David@USCutter

    InkOwl Sublimation Ink

    We have not tested any alternatives for genuine Sawgrass inks. I would recommend reading this information on non-genuine Sawgrass inks that I found on the Sawgrass FAQ as it may affect your warranty: I hope that that helps, let us know if you have any additional questions. You can also contact Sawgrass directly to see what they have to say on this matter. Thank you for using the USCutter Forum!
  13. David@USCutter

    new prismcut plotter announced by uscutter

    It wasn't just you, it had expired, I have just updated the link in the other thread, and I'll link it again here in case anyone else finds this thread. Here is the link to the newest version of Sure Cuts A Lot 4 Pro for Mac.
  14. David@USCutter

    Titan 2 not cutting correctly

    We are still waiting for the new version to be published on Craftedge.com, but we have just been provided a link you can use to download the newest version before it is added to the site. Here is the link to the newest version of Sure Cuts A Lot 4 Pro for Mac. That version should resolve any issues with the blade offset setting you have been having, but let us know if you encounter any new issues, and we'll pass them along.
  15. David@USCutter

    Cutting Mat/6mil acetate

    Thanks for your interest in the SC2, and for using the Forum! 6mm is a lot, and the thickest I found for acetate sheets on google was 3 mil, so I'm operating under the assumption that you mean 6 mil. I wouldn't recommend the SC2 for cutting acetate. It's one of our value hobby cutters that are really more geared to cutting vinyl and easier stuff like that. It's possible that it may work with some fiddling, but we're not confident enough to recommend or support using an SC2 for that purpose. For cutting acetate, we would recommend one of the Titan series cutters. Depending on how big you want the stencils to be, the Table Titan 1 can cut stencils up to 15" wide, and it's $549, which is only $100 more than the 28" SC2 at its base price. A carrier sheet would be a must in any case, though, but it looks like you already know that.
  16. David@USCutter

    Titan 2 not cutting correctly

    On 10/07, Apple released their new version of Mac OS, Catalina, which now requires all programs to be written as 64bit applications and not have any dependencies on 32 bit libraries or resources. At the time of release, neither Sure Cuts a Lot 3 Pro nor Sure Cuts a Lot 4 Pro are 64bit applications and as a result have been rendered incompatible with the new OS. Since that point, however, Sure Cuts a Lot 4 Pro has received a 64 bit update. That said, please be aware that there might be a few hiccups using this upgraded version as the developer works to assure it is fully complaint with the new OS' standards. Thank you for reporting this issue to us, we have noticed there may be trend with the new 64bit version of Sure Cuts A Lot 4 Pro. In our testing, the blade offset appears to be off like the image above, and changing the blade offset does not resolve the issue. We are in touch with the developer to see if this issue can be patched. In the meantime, if the the need for a software is dire, you can upgrade your copy of SCAL4Pro to SCAL5Pro for $60, as it is currently on sale. We have not encountered these issues on SCAL5Pro, and you can find a link to that upgrade here on USCutter.com. Please let us know if anyone is encountering other issues with these newly released builds, and I'll follow-up here when a new version is released.
  17. David@USCutter

    Prizm Cutter Engraver Pen

    You beat me to it, I was just notified that the etching tools were added.
  18. David@USCutter

    Prizm Cutter Engraver Pen

    The etching tools are available now, they appear to be selling quickly, you can find it here: https://www.uscutter.com/PrismCut-Etching-Tool When it sells out, you can be notified when it comes back into stock by entering your email in the field on the page. The smaller PrismCut is on a different page. It is the P20, and it is available here. https://www.uscutter.com/P20-PrismCut-Vinyl-Cutter-with-WiFi-Design-Cut-Software
  19. David@USCutter

    Titan 2 not cutting correctly

    It could be speed, but it could also be pressure, blade depth, or blade offset. Did you try cutting the test cut using the option on the cutter? If so, keep in mind that the blade offset is controlled in the software, and will not affect a machine-based test cut. So if the test cut comes out fine, then that makes it more likely to be blade offset. If it is blade offset, the result you are getting indicates that the blade offset is set too high.
  20. David@USCutter

    Product Bundles

    Thank you for taking the time to let us know how you feel about these bundles! I've passed it along to our marketing team so they can consider it. If you haven't already, please subscribe to the USCutter Newsletter mailing list so you can be alerted to any new bundles or sales. Please let us know if there is anything else you'd like to share with us.
  21. David@USCutter

    Titan 2 not cutting correctly

    Unfortunately, we have not received any new information about a possible Mac version, we will likely need to wait for another announcement directly from them.
  22. David@USCutter

    Titan 2 not cutting correctly

    It doesn't look like SCALPRO has the ability to export files as .eps, but it does have the ability to export them as .svg, which is what I'd recommend, since it is also widely used. I agree that it is definitely a good practice to keep files in a format that can be used in a wide variety of programs, in case you ever want to cut it or edit it in a program other than the one you made it in originally.
  23. David@USCutter

    new prismcut plotter announced by uscutter

    The PrismCut is packaged with a 15" x 15" carrier sheet, but we sell larger carrier sheets that will work with the PrismCut if you need more room to work with. There aren't any hard limitations coded into the PrismCut that would prevent you from etching something anywhere the blade can reach, but practicality may be more of a factor here than it would be with Oracal 651. I expect that we will have more information about etching soon.
  24. David@USCutter

    new prismcut plotter announced by uscutter

    We have been doing a lot of testing with the PrismCut and getting used to how it works, but we have only recently got our hands on the etching tool. Unfortunately, at this time we are unable to provide more specifics on the materials and settings we recommend for use with the etching tool, but we are looking forward to releasing more details after further testing. As for the WiFi connectivity, I have experimented with that to see if I could find some limitations, and I found it to be stable and reliable in my testing. When setting up the PrismCut for WiFi, you connect it to your router as you would a phone or other internet enabled device, by selecting the network SSID and entering the password for your network. Once the PrismCut and your computer are on the same network, it should be as simple as setting it up in VinylMaster with the PrismCut's IP address, and as long as the PrismCut or the computer doesn't leave the range of the router, it doesn't seem like there should be an issue. There was one WiFi quirk we did encounter during our testing, though. We were sending jobs over the network, and suddenly, the PrismCut wasn't responding anymore. After we changed the IP address on the cutter and updated it in VinylMaster, it started working again, and we had a little mystery on our hands. That is, until one of our sales guys from the other end of building walked in on our meeting and asked what we were sending to the PrismCut that he had just hooked up on his desk. Every PrismCut comes with the same default, static IP address, and it turns out that he connected it to the network using that address, and it was poaching our jobs, because we were still using the default as well. Lesson learned, if you plan to have multiple PrismCuts on your network, make sure to change the static IPs to avoid wasting vinyl.
  25. David@USCutter

    new prismcut plotter announced by uscutter

    Since it is not a flatbed cutter, that does present a challenge for etching, but the PrismCut is definitely capable of etching. Every PrismCut comes with a carrier sheet (aka cutting mat) that you can fix materials to when feeding them through the cutter. The adhesive on the carrier sheet alone likely won't be strong enough to hold something you may want to etch, but if you tape the item to the mat, you can be sure that the mat will hold the item securely enough to finish etching successfully and accurately. As for the shavings, they should just fall onto and stick on the carrier sheet for collection, or at worse, fall off of the cutter onto the table or floor. I hope that helps! Let me know if your inquiring minds have any other questions for me.