David@USCutter

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David@USCutter last won the day on October 18

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About David@USCutter

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  1. David@USCutter

    Graphtec FC8600 HELP!

    Yeah, that's the nice thing about print and cut troubleshooting, you don't need to use vinyl to troubleshoot, you can just use paper instead.
  2. David@USCutter

    Printer profile

    Here's a video with steps for setting up Virtuoso Print Manager.
  3. David@USCutter

    Graphtec FC8600 HELP!

    What cutting software are you using to run the cutter? There's usually calibration, or an offset value you can change to make the cuts to line up.
  4. David@USCutter

    Whats up with Vinyl Master

    I have not heard of any plans to discontinue lifetime licenses. Unfortunately, it seems like we are out of stock of the VinylMaster LTR PSN cards that we ship with cutters, so you can't add one onto a cutter purchase. However, it is possible to upgrade to LTR by trading in VinylMaster Cut, and due to the coupon code that is available right now on our site, you can actually upgrade for half price. You can find that here on USCutter.com Sometimes we run out of the physical code cards, but it's always available for a digital download or upgrade, because those digital codes are practically infinite.
  5. David@USCutter

    Vinyl master ltr

    I'm using the demo to jump in and check for the setting, and there it is. you need to have the arc text tool selected, and the text you have just created needs to be selected. Once that happens you can click that little triangle to reveal the advance tools, and they should be right there.
  6. I feel that a call with tech support would be the best idea, since we can usually cover all of the bases in under an hour. While a forum is great for many subjects, if the person asking the question isn't very active, it could take weeks to resolve the issue, which I feel would be more frustrating than a phone call. That being said, I've extended the offer, and if she would rather get support here on the forum, that is fine as well.
  7. David@USCutter

    Application help with printable adhesive vinyl

    Truth in advertising, that is certainly a big squeegee!
  8. David@USCutter

    LaserPoint II Not Closing Circles

    Hello Terri! This is a problem that has many possible causes, and it will be pretty difficult to troubleshoot and resolve this problem on the forum or via email. I have created a ticket for your issue in our system and sent you an email. I recommend that you call USCutter Technical Support for troubleshooting at 425 481 3555. We are open from Monday through Friday from 7:30 AM to 4 PM PST. If you have any other questions, please feel free to reply to the email I have sent you, and they will go directly back to me. We look forward to hearing from you, so we can help you resolve this issue.
  9. Hello Terri! This is a problem that has many possible causes, and it will be pretty difficult to troubleshoot and resolve this problem on the forum or via email. I have created a ticket for your issue in our system and sent you an email. I recommend that you call USCutter Technical Support for troubleshooting at 425 481 3555. We are open from Monday through Friday from 7:30 AM to 4 PM PST. If you have any other questions, please feel free to reply to the email I have sent you, and they will go directly back to me. We look forward to hearing from you, and helping you resolve this issue.
  10. David@USCutter

    InkOwl Sublimation Ink

    We've only tested it with genuine Sawgrass inks, so if you do want to go that route of finding an alternative, you'll be in uncharted waters, so to speak. i'm not sure where you would be able to get tech support if something goes wrong. And yes, as Dakota says, if you are willing to take the risk of damaging your printer or rendering it inoperable, then you are free to make that decision.
  11. David@USCutter

    InkOwl Sublimation Ink

    We have not tested any alternatives for genuine Sawgrass inks. I would recommend reading this information on non-genuine Sawgrass inks that I found on the Sawgrass FAQ as it may affect your warranty: I hope that that helps, let us know if you have any additional questions. You can also contact Sawgrass directly to see what they have to say on this matter. Thank you for using the USCutter Forum!
  12. David@USCutter

    new prismcut plotter announced by uscutter

    It wasn't just you, it had expired, I have just updated the link in the other thread, and I'll link it again here in case anyone else finds this thread. Here is the link to the newest version of Sure Cuts A Lot 4 Pro for Mac.
  13. David@USCutter

    Titan 2 not cutting correctly

    We are still waiting for the new version to be published on Craftedge.com, but we have just been provided a link you can use to download the newest version before it is added to the site. Here is the link to the newest version of Sure Cuts A Lot 4 Pro for Mac. That version should resolve any issues with the blade offset setting you have been having, but let us know if you encounter any new issues, and we'll pass them along.
  14. David@USCutter

    Cutting Mat/6mil acetate

    Thanks for your interest in the SC2, and for using the Forum! 6mm is a lot, and the thickest I found for acetate sheets on google was 3 mil, so I'm operating under the assumption that you mean 6 mil. I wouldn't recommend the SC2 for cutting acetate. It's one of our value hobby cutters that are really more geared to cutting vinyl and easier stuff like that. It's possible that it may work with some fiddling, but we're not confident enough to recommend or support using an SC2 for that purpose. For cutting acetate, we would recommend one of the Titan series cutters. Depending on how big you want the stencils to be, the Table Titan 1 can cut stencils up to 15" wide, and it's $549, which is only $100 more than the 28" SC2 at its base price. A carrier sheet would be a must in any case, though, but it looks like you already know that.
  15. David@USCutter

    Titan 2 not cutting correctly

    On 10/07, Apple released their new version of Mac OS, Catalina, which now requires all programs to be written as 64bit applications and not have any dependencies on 32 bit libraries or resources. At the time of release, neither Sure Cuts a Lot 3 Pro nor Sure Cuts a Lot 4 Pro are 64bit applications and as a result have been rendered incompatible with the new OS. Since that point, however, Sure Cuts a Lot 4 Pro has received a 64 bit update. That said, please be aware that there might be a few hiccups using this upgraded version as the developer works to assure it is fully complaint with the new OS' standards. Thank you for reporting this issue to us, we have noticed there may be trend with the new 64bit version of Sure Cuts A Lot 4 Pro. In our testing, the blade offset appears to be off like the image above, and changing the blade offset does not resolve the issue. We are in touch with the developer to see if this issue can be patched. In the meantime, if the the need for a software is dire, you can upgrade your copy of SCAL4Pro to SCAL5Pro for $60, as it is currently on sale. We have not encountered these issues on SCAL5Pro, and you can find a link to that upgrade here on USCutter.com. Please let us know if anyone is encountering other issues with these newly released builds, and I'll follow-up here when a new version is released.