CANTON14

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Everything posted by CANTON14

  1. Our machine didn’t work from the get go so we called in for support on 4/22/2019. We opened a support ticket and just called back today 5/23/2019 to get the issue handled. The guy was great at the beginning, then he told me it needed a new motherboard and they would send one out tomorrow. I asked if there was an option to upgrade shipping for over night. I was then on hold for a few minutes and when he gets back on he says I WAS NEVER SUPPOSED TO HELP YOU HAVE A GOOD DAY, then was going to hang up. I said whoa whoa whoa please explain. He said this support ticket should’ve never been supported for reasons I can not disclose. I said this is MY account, no one else’s , why can you not help me. He said that’s information I can not disclose have a good day and hung up. So I thought well maybe my husbands name is on the account, had him call in and SAME damn thing. They said the issues were non-disclosure and hung up. This is the only item we have ever bought from them, no returns nothing. And we get hung up on for issues they can’t disclose?!?!?! What the f**k. I will NEVER buy anything from them again. We are returning this item and getting a plotter from an honest company.
  2. CANTON14

    Worst. Customer. Support. Ever.

    All the information about buying from eBay was disclosed to them In the call on 4/22. If they would’ve said “we don’t service shitty ass equipment not bought off of our website so get lost” then hung up, I would’ve understood. I had no idea at the time that this was the reason they wouldn’t help us, again considering the information about it being an eBay but was disclosed. Regardless of anyone trying to pedal around the fact it’s an eBay buy, their customer service sucked, badly. I’ll obviously deal with the eBay seller from here but my “rant” still has merit.
  3. CANTON14

    Worst. Customer. Support. Ever.

    Well had he stated the reason for not being able to help me I would have understood. Hanging up on me was a piss poor attempt at customer “service.”
  4. CANTON14

    Worst. Customer. Support. Ever.

    It would only print squiggly, erratic lines. It made a gawd awful noise at startup.
  5. CANTON14

    Worst. Customer. Support. Ever.

    We are busy business owners. We tried to see if they could give us pointers on 4/22/2019 and they said we needed to be in front of the machine. So when we finally had time today, we called.
  6. CANTON14

    Worst. Customer. Support. Ever.

    We did in fact order off of eBay. If they would have stated we do not service any parts that come from eBay have a nice day and then hung up I would’ve understand but they made it like it was some huge secret why they couldn’t help us.
  7. We are testing this with the pen and scal pro 4, no matter what image we send to "cut" it only prints squiggly lines all over the paper.
  8. CANTON14

    MH MK2 will only print squiggly lines

    Really loud buzzing. Like super loud. It does that loud noise when I power it up too. When it’s running, printing the erratic lines, it sounds alright except when it’s done it does the loud noise for a split second.
  9. CANTON14

    MH MK2 will only print squiggly lines

    We purchased it new off of eBay. When I hit test it makes a loud noise and goes back and forth for a second.
  10. CANTON14

    MH MK2 will only print squiggly lines

    how do I calibrate it? its like it cant understand what im sending it. I just did another test doing a stock image on scal 4 (on arrow) and it cut (drew with the pen) straight lines this time but it was only the point of the arrow the rest were random lines
  11. CANTON14

    MH MK2 will only print squiggly lines

    It will print now using signblazer. But it does the squiggly lines again. I’ll just have to get on the phone with Uscutter. Their hours of operation are ridiculous lol.
  12. CANTON14

    MH MK2 will only print squiggly lines

    Sorry the videos wouldn’t load. It’s doing the same squiggly lines. On signblazer with the series port adapter
  13. CANTON14

    MH MK2 will only print squiggly lines

    DE70783C-18DF-4195-88A3-2B13888D35FE.MOV DE70783C-18DF-4195-88A3-2B13888D35FE.MOV
  14. CANTON14

    MH MK2 will only print squiggly lines

    I tried to reach out to HP and they cant help me unless I pay for them to remote in and fix it, lol.
  15. CANTON14

    MH MK2 will only print squiggly lines

    omgosh my grammar is terrible.
  16. CANTON14

    MH MK2 will only print squiggly lines

    there's never been an option to do anything at all after I extract. if I do to "downloads" the mk2 driver link in there but it repeats the same screen every time I click on it...the extract file screen
  17. CANTON14

    MH MK2 will only print squiggly lines

    I lied. Then this pops up. Then nothing 57758128092__B6096D56-6A85-4A15-B198-09F796BA6781.MOV
  18. CANTON14

    MH MK2 will only print squiggly lines

    Yes and this is what pops up, then nothing again at all.
  19. CANTON14

    MH MK2 will only print squiggly lines

    well then that's the problem...the driver. there wasn't one for windows 10. im using a laptop and then one I did download didn't take me to any installation steps or anything. no software for the UScutter is on my laptop at all.
  20. CANTON14

    MH MK2 will only print squiggly lines

    the paper we used flowed great and the carriage moved well too.
  21. CANTON14

    MH MK2 will only print squiggly lines

    That’s what we sent it to print and that’s what it printed. That’s multiple tries, not just one. We also sent the word “test” and it did the same.