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About hkarns712

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  1. It didn't work...we couldn't keep trying. We are going to send it off to get fixed but ended up purchasing a new CE6000-60 Plus. It works! Thanks for your advice.
  2. I will try that now that it is a new day...fresh start...fresh eyes!
  3. Yes, it came directly from Graphtec and it says Graphtec on the board. Thanks for the reply!
  4. Yes, I had downloaded the service manual before my husband installed the mother board. I followed all of those instructions before I had posted, including the dip switches (took us forever to figure that out). Should I uninstall the motherboard and reinstall it?
  5. I have a Graphtec CE5000-60 cutter that we have used without any issues for the past 5+ years. A few weeks ago I got the message: FLASH NV ERROR, I did some research and called Sign Warehouse and they helped us order a new motherboard. My husband installed it per their directions and we got the message: LOADER V5.30. I followed the directions on the Graphtec website to install the firmware and drivers per the CE5000-60 manuals directions. The version of firmware that is on Graphtec's site is v6.40, do I need to try and roll my firmware back to the version that my Graphtec screen is stating, because my screen now states: PLEASE SEND PRG. I have sent the firmware according to the directions and I have done numerous restarts of both my computer and the cutter. I have done the up arrow while restarting the cutter, I have also pressed the right and left arrow at the same time I was restarting the cutter. Any advice would be appreciated!
  6. hkarns712

    Graphtec CE6000-60 Firmware

    Thanks for replying. I keep getting the message loader v5.30
  7. hkarns712

    Graphtec CE6000-60 Firmware

    I know this is an old post, I have been doing some research and don't seem to be going anywhere. All my searches lead me back here! I have a CE5000-60 and we just replaced the motherboard and it asked me to do a firmware upgrade and now I cannot get it to send and I cannot figure out how to go back to a lower update. It looks like I need v5.30. Is there anyone that can help?