Fixed problem after 2 hours with tec support and they could not fix so they sent ticket to Australia and said it would be 2-3 days but for some reason 3 hours later they emailed me
Can you please go into the Vinyl Spooler, and from the "Settings" menu, ensure that "Force Position" is NOT selected.
If it wasn't, go to the connection tab in the vinyl spooler and temporarily change the Port method to "Windows Port" and select "File".
Select the file that had the problem and click "Cut now". Instead of sending the data to the cutter, it will prompt you to save a PLT file. Email this PLT file to email@example.com and we will check the cutting data that would be sent to the machine to rule out any software settings for you.
But the force position was checked so I unchecked it and tried it and guess what it worked just fine. It didn't even occur to them that it might be checked. So I am a happy camper now. Thanks to all that tried to help me.