TerriR

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About TerriR

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  1. I will apologize first if I missed a solution for this. I did check the feed and found a few things but so far nothing on that level has helped. Support ticket has been placed but of course I need my cutter now. LaserPoint II purchaed in 2015 - Vinylmaster software - I have had issues in the past where the laptop and the cutter would not communicate so I would have to change USB PORTS then it would work again. I successful cut designs about this time last week no issue. I get ready to cut on Saturday and the same thing as prior times did not recognize the usb port could not detect it, so therefore could not send design to cutter. We tried reassigning the usb port etc still nothing. So since my laptop does not have a serial port my husband went and bought me a serial to usb hub. Now, software detects the usb being there but when you go to send it sticks in the waiting to send mode and never goes any further. I know it has to be something simple we are missing. We have checked that parity to what we read suggested on another post it is set just what that one suggested. We have downloaded the drivers again hoping maybe it needed a refresh, still nothing. UGH!! I am at wits end - I do not do a lot of cutting anymore, but I make shirts to send with my clients when they are traveling. I just received my new order of vinyl Friday and now I am flustrated because I can't cut these shirts. Any suggestions or help would be much apprecited. Seems to be a lot of knowledge on these forums. Thanks! Terri