It would be nice if they would keep parts on hand for there cutters. Have a Titan 3 table top that needs a home carriage ribbon for 2 weeks now and they have none in stock and have know idea when they are going to have any. Of course it was a month out of warranty when this happened, but to not have any parts on hand for your cutter is ridiculous. So I have a cutter down for who knows how long. Frustrating at the least, maybe time to move on to another company.