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you realize this is just a user forum that is staffed by volunteers , right? uscutter seldom comes to the forum so best bet for support is calling as you have tried - it will be slow during the holidays as many new people have gotten plotters for christmas and usually slams them. I would offer suggestions but never used my titan2 for contour cutting as I had a roland sp-300i that did that for me. maybe someone else will pop in. for the record slice has never had a servo motor plotter or done contour cutting during all the years I have been reading and moderating on here - so take his comments with a grain of salt so to speak your report to the moderators was read - below is the contents that I think you meant for slice to read - which he couldn't because it only went to moderators when filing a report ********** 307carterjys: Well, good day to you Slice&Dice! I really don't understand why certain people find it so easy to get on a keyboard and be an ass. I am working on fixing my issue by contacting the company that sold me the machine. All I get is we will create a ticket and no answers and wrong parts sent to me, so yes US Cutter can step up a little too. I am not going to go out and buy a brand new 7,000 cutter because of something that might be a $20.00 fix. If your car or truck has an issue you take it to a mechanic to go get fixed most of the time you just don't chuck it to go buy another car. I am a small shop and can't just go buy a new machine especially right now. I am looking for some input on someone that might have had the same issue that had it resolved, not an opinion that really offers no input. Thanks ******************* With that said I recommend both of you watch the language as we do have minors on the forum that do great work and follow the threads

Thanks. I’ll try that as that seems like it could be the case. I would have thought though since the blade is close to the rollers that would not be enough space to arc up, but not that I think about it, that couple inches could certainly be the case. I appreciate the advice!