Leaderboard

Post up your ad, So we can see where you bought it. But agree with Slice. You need to go to the Resolution Center at the bottom of every EBAY page and open an Item not as described case. You only have up to 30 days after it was delivered. All correspondence should be thru Ebay messages. Describe your problem and don't let them talk you into closing your case until your cutter is working. Or you get a refund. Once you close it, you cannot open another one. If you just need parts replaced, they should be able to send you parts to fix it. If you need a new cutter, just upgrade to a better cutter. Those MH cutters are bottom of the barrel with many known problems. You should have at least purchased the SC cutter. It is a step above and an better unit. We tell buyers not to buy the MH cutters.

All I had to do was click Activate. And it said it was activated. I didn't need a number. Thank you for figuring that out for me. And would you believe now the cutter isn't grayed out with the sunflower there. Can't believe it! That is so weird because I've been using it several times a week since December and it works fine except that very rare time I have tried to add an image. Thanks again

Glad you are rolling! One good trick to use when in doubt about an image is to view it in wire frame mode. What you see in wire frame is what the cutter will see. SO if you see just a square box and no image inside it is a raster image (picture made of pixels not vector lines and curves) If the design is already vectored you will see the lines. You will also see hidden things that will mess with your cut like clipping masks that artists use to apply gradient fills etc... Depending on where you buy graphic art you may see all sorts of things that aren't actually cut ready. Sometimes things like non-welded script text or even hidden items that were on another layer that they forgot to delete. I do most of my own artwork for this very reason but clients often send me "cut ready" vectors and about 2 in 10 are actually ready to go.

Get a 24" cutter. Get the word out your making decals, My niche' is large decals and that is where the money is. Making little decals is more work and less money. Work smart. I use a 30" cutter.

Purchases through eBay are dealt with through the system for eBay returns, IIRC. Also, not all sales of MH cutters are really USCUTTER sales, as we've noticed before here in various discussions. (Third party sellers using stock images appearing like UScutter)

It says Not Activated? How in the world???

Don't type the file. Click on the link. I am on Google, when you click on the link I posted and open the folder. click the file and the file starts downloading right away in my lower left corner. Turn off your antivirus.

PS you can't open a .eps you have to IMPORT it

Go back and contact where you bought the file.

.png is a raster file - the .eps should IMPORT and be able to be cut without doing anything the .png shows up with the checkered background because it is a raster image with a transparent background

Are the wheels of the carriage head firmly down in the track? And the carriage head moves freely left to right. Use the arrows and see.