I bought my Graphtec new in 2008, and have NEVER, and I mean never had a problem with it. I cut almost every day and my cutter is original, Same cutting strip and all. The cuts are great, precise and accurate. The Graphtecs are very well built. The tracking is GREAT. The Graphtecs have more features than the Titans. The only Titan coming close to a Graphtec is the 28" Titan 3, Which is about $500 less, and it has less features than a Graphtec. Titan 1 is a stepper, with no contour cutting and the Titan 2 is a servo with manual contour cutting. but we have seen many of the Titans needing new boards in about a year or 2. You don't see Graphtecs doing that. The Titans have not been out in the field that long like the Graphtecs. Graphtecs are built with great precision and quality, They also cut more detailed designs better. I own 2 Graphtec FC vinyl cutters and would buy another. Because Graphtecs are so great, they hold their resale value also. I also purchased 2 Graphtec CE5000-60 for my kids, also no problems with them.
Graphtecs also provide more options in software. For a PC or a Mac, and you can't beat the Graphtec Pro Studio for Windows, Over a $1000 software. Pretty close to FlexisignPro. FREE.
If you do need tech support, Graphtec tech support is great also.