Hi TMFWade, I'm not sure what your specifics were other than what I've seen addressed above regarding pinch rollers and tracking, but regardless we should have treated you fairly when you contacted us. If that's not how you feel things went, I'd like to know the details so I can work with the Customer Service manage to make sure he receives the feedback. If you want to send me a direct message, I'll make sure it gets addressed appropriately. Thank You