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Thanks for the replies from everyone. Heres what we worked out: I gave them the option of the 20 transfers that they originally purchased from me to be used in any way they seen fit, (replace the lifted and peeling shirts or a different style shirt all together) as long as they provide the garment. They decided that they wanted to do 10 hoddies to replace the ones they had issues with and use the other 10 transfers along with another 10 transfers for T-shirts that I gave them a price break on. Again, all with them providing the shirts. I guess in the end it all worked out I believe they were happy and I about broke even in the deal so all is well.

maybe post what operating system and which vinyl cutter info, would help.

I wash all clothing no mater where it comes from first off........This is a tough one for me to decide on what i would really do, I know that a customer supplied shirt is to be a gamble due to the technicality of how it was washed etc , But for me whether or not they supplied the shirt or not ,the main issue was with the transfer which in turn ruined the product not the clothing having an issue. I personally would have to replace the customers clothing .It was not the clothing that caused the issue in this matter. What if you did a decal on a vehicle and for some godly reason the adhesive ruined the clear coat due to a mix up in the chemical adhesive ( Not that this would really ever happen but just an example) .The material you supplied to put on the vehicle ruined the paint, Does that mean your not liable for fixing their paint job ? Or tell the customer since you supplied the vehicle i wont take care of you but i will give you a deal..lol Sorry but whatever product im supplying that ends up having a defect to cause an issue falls on myself or the manufacturer who supplied the item... I would have to eat the cost of the shirts and put it on the supplier if possible, otherwise eat it and move to another supplier,, But what do i know... lol..

Crossgrade worked fine. New PSN number downloaded, installed and activated. Designed some new decals. Still need to test cutting but not seeing any issues at all.

Bottom line is you did a good turn and were willing to try and resolve the situation. They will come back I bet ya.

Several way to accomplish this. An easy way is to design it in two color with the knock out area being the second color and then just cut both colors at the same time and it will do exactly what you are looking for with the abused and stockish examples. You can also build it with the knock out by using the knock out tool if that is available in the letter version of VM. For the windshield cut you should be able to do similar and draw a box the size of the outer limits and cut everything same idea as with the other. Also may be able to figure out how to move your cutter head in and over so it is set to zero at a point far enough in from the edges to allow the overbuild and set that as your zero stating point. I do that from time to time but it's usually easier to use a big box around the lettering so it gets centered perfectly.

Static. (carpeting)

well I used to be a cnc machinist and do all types of custom metal fab work in my jeep shop. so i figure hopefully i can handle this. i did have a sign box just like the 1 on my building. i was keeping it until I got tired of it in the way. ive read most have switched to using led in their signs. leds are easier to wire than ballast. I also used to have an aquarium/ fish store, so have built a lot of custom lighting in aquarium hoods for saltwater and reef tanks

I guess that Size DOES matter !

The customer works for a company that has an account with sanmar so that's why they bought their own shirts. The thing that is weird is that FM expression took the blame for the transfers having issues, not that it was a shirt or a pressing issue.