THAT is hilarious John I got a good chuckle out of it . I read this earlier but wanted to read the whole thing before giving my opinion & perspective . Since I " might " be included in the group described ..... I'll answer the initial question " why does everyone seem to stick up for this crappy company? " . It is because we are fair , mature people who shoulder our own realistic responsibilities & treat others like we want to be treated . We don't think the universe or any business like USCutter revolves around us or the business we give that company . We realize a major purchase of $600 in materials made by other companies , does not make that company drop everything & put that customer at the front of the line . We don't use the forum that USCutter supplies to beat them over the head to get faster reaction . Learning curves can be expensive in any endeavor ... realistic people accept lessons like that or go slower & much more carefully . That post ( # 5 ) & it's content makes me think trolling was a major intent . I can say sincerely I will be sorry to see this member go since " this is a one time company,as in you will only do business with them one time, then you will know better. " I assume that includes using that companies forum ?? Another saying besides the " squeaky wheel " saying is " mix dirt & water ... everytime you get mud " . Talk to companies , people ... especially members like Skeeter who helps an extreme amount like you did & expect to get a negative reaction , especially from loyal customers & friends who appreciate the forum being supplied . If this forum is not your cup of tea & you don't appreciate it , we will go on without you . Post in a mature respectfull manner & you will learn much from the members on this forum . I added you my list of candidates for " Drama Queen of 2012 " Last years winner will be hard to beat , but you have a chance .