PLEASE READ BEFORE POSTING!

[Victir02]

 Im sorry that is what I meant I  did that ticket system with no response.

 Going back, Device manager shows nothing. Its like nothing is being plugged in at all

[kenimes]

"Emails are not the best way to contact USCutter"

That's nice to know. Do they still answer the phone?

Yes, they certainly should be with all the new non-smoking employees. I think the member meant ticket system anyhow...

 

[kenimes]

Im sorry that is what I meant I  did that ticket system with no response.

 Going back, Device manager shows nothing. Its like nothing is being plugged in at all

So, with your Device Manager opened up, you plug the USB, and the Device Manager does not refresh and show anything new? Have you tried another USB cable? Another USB port on the computer?

[Victir02]

   The only thing that pops up in the device manager is under USB Controllers. I have tried 3 different USB cords in all 4 of my USB slots. Anyways when I plug it in under the USB controllers iit says USB serial converter.


   Nothing about new hardware found

[kenimes]

   The only thing that pops up in the device manager is under USB Controllers. I have tried 3 different USB cords in all 4 of my USB slots. Anyways when I plug it in under the USB controllers iit says USB serial converter.


   Nothing about new hardware found

OK, that sounds right, so when that pops up, also look in the Ports category- do you have something in there that says USB Serial Port (COM#)??

[Victir02]

   Ok under ports its says usb serial port (com4)

[kenimes]

   Ok under ports its says usb serial port (com4)

Perfect, the USB driver is installed correctly, so you no longer need the USB driver disk, just make sure you select COM4 as the communication port in the cutting software.

[Victir02]

   Thanks a whole lot. That was pretty tricky! But I have now got it!!!! Whooo Hoooo!

[kenimes]

 

 

[BannerJohn]

Once again,Ken has come to the rescue. What a guy!